Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Northampton & Lamport Railway and yourself.

Refund Policy:

NSR operates heritage locomotives and coaching stock over elderly infrastructure using historic systems. Inherent in the delivery of that heritage experience is a degree of potential delay that might be unreasonable for a modern railway network. In determining whether or not  NSR has exercised reasonable care in the provision of services due account shall be taken that their primary purpose is the provision of a heritage travel experience and not transport to a precise Timetable.

If departure of a scheduled train on which a Passenger intends to travel is delayed by more than 30 minutes, or the train is cancelled, unused Tickets may be returned to the NSR Ticket Office where they were purchased and a full refund of the price paid for travel will be given. Refunds for the non-travel elements of Specific Service Tickets are subject to the special conditions applicable to such services.

If arrival of a scheduled train at the destination shown on the Ticket is delayed for reasons within the NSR’s reasonable control then the following compensation may be claimed.

·       Delay of up to 45 minutes: NIL

·       Delay of more than 45 minutes but less than 90 minutes: 50% of that portion of the Ticket price paid that relates to travel on the delayed service.

·       Delay of 90 minutes or more: 100% of the price of that portion of the Ticket price paid that relates to travel on the delayed service.

Passengers who have elected to travel in First Class and have paid the supplementary fare will not be entitled to any refund or compensation in the event that the train Guard permits other Passengers to occupy First Class seats to relieve overcrowding.

No refunds or compensation are payable in the event that planned steam haulage has to be substituted by diesel (or vice versa).

For Specific Service Tickets involving the appearance of a celebrity locomotive a full refund of the travel element of Tickets will be given if the locomotive fails to arrive on the NLR in operable condition. If, having arrived, it fails to appear on a service to which a Specific Service Ticket applies the compensation payable will be limited to the difference in price between the travel element of the Specific Service Ticket and the normal fare as shown in the Fare Table for the same journey.

Refunds and compensation will be paid by the same means as were used to purchase the relevant Ticket, i.e. where a charge or credit card was used a credit voucher will be issued using the same card. Cash will only be payable if the Ticket price was paid wholly in cash. Evidence of purchase must be produced as a pre-condition of any refunds or compensation.

Cancellations must be made up to 72 hours before the date of departure.

If you wish to change the date of your travel or the time this must be done 72 hours before the day of travel and there will be a £5.00 administrative fee.

Due to the nature of the Heritage carriages, there is no air conditioning, and we rely on a Heritage heating system. We advise that guests dress accordingly. Please be aware of this when booking as no refund or compensation will be given.

Dining experiences (including cream teas)

For all dining services, we need to know Passengers’ menu choices at the time of booking.  If you do not choose your menu choices before this deadline, your menu choices will be selected for you.

Dining services depend on our ability to operate a railway safely using heritage equipment and systems. We reserve the right to suspend, reschedule, shorten the journey or cancel such Services. If we cannot reasonably operate trains We will, where possible, provide static dining facilities. In that event we may refund such part of the dining fare as is attributable to travel over our railway.

No refunds or compensation are payable in the event that planned steamed haulage has to be substituted by diesel (or vice versa). NSR will use all reasonable endeavors to operate the Timetable but cannot guarantee that services will be hauled by a particular type of traction or class of Locomotive. Published lists of Locomotives planned to be operating on any day are indicative only and subject to change without notice.

Other NSR services may be operating alongside dining services. Tickets for dining services are NOT valid for such other services unless specified.

The carriages normally used to provide dining services offer higher standards of accommodation than those used for other NSR services. However, it may be necessary to substitute other carriages if the normal dining carriages need to be withdrawn. We will endeavor to avoid such substitution and, if it becomes unavoidable, to use carriages that in age and appearance are more appropriate than those used routinely for other services. We cannot guarantee that any particular carriage will be in use on any dining service.

No refund will be given in the event that your carriage and seating is not available. If you have not paid for exclusive use of the table by purchasing the additional seats available, we reserve the right to reallocate your booking to a different carriage and seats.

You may cancel a booking subject to the following charges:

·       21 days and over prior to visit- 100% refund via Cash/Card or Gift Card

·       14 to 20 days prior to visit- 100% refund via Gift Card OR 50% Cash/Card refund

·       7 to 13 days prior to visit- 50% refund via gift card

·       Less than 7 days prior to visit – 0% refund

Bookings cancelled less than seven days before the booked date will not entitle you to any refund without exception.

Refund requests are preferred in writing to enquiries@nlr.org.uk - please remember to quote your Booking Reference Number.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets or services.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately, we cannot issue any refunds for cancellations on tickets

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Tickets are only valid for the day they are booked for.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your email print out or be able to show it on a mobile device to the Booking Office on arrival to collect your tickets. If you are unable to do this, please contact us so that we can send the ticket by post or for collection at the booking office.

Running Loco

In the event we are unable to operate steam hauled trains we will aim to run a diesel-hauled train in its place.

The Northampton & Lamport Railway can accept no liability for the cancellation or late running of any train. Conditions of carriage apply.

Covid-19

In order to keep everyone safe who visits our railway, we are asking all visitors to follow government guidelines. Please respect social distancing rules (1m Plus) and wash your hands and use the sanitisers around the station and train.

Do not come to the railway if you are displaying any covid-19 symptoms. These can include:

• High-temperature
• persistent cough
• Loss of smell/taste

Each train has been split into seats A and B. please make sure you are sitting in the correctly marked seats. this is to help our volunteers clean the trains and keep social distancing as best as possible. Please follow the one-way markers boarding and deboarding the train.

For more details see our FAQ

Prices are correct at time of going to press and are subject to change without notification.

1

ACCEPTANCE OF TERMS

Your access to and use of www.nlr.org.uk and nlr.digitickets.co.uk/("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2

ADVICE

The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3

CHANGES TO WEBSITE

Northampton and Lamport Railway reserves the right to:

3.1

change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Northampton and Lamport Railway shall not be liable to you for any such change or removal; and

3.2

change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4

LINKS TO THIRD PARTY WEBSITES

The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5

COPYRIGHT

5.1

All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Northampton and Lamport Railway or otherwise used by www.printmeashirt.com as permitted by law.

5.2

In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6 DISCLAIMERS AND LIMITATION OF LIABILITY

6.1

The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2

To the extent permitted by law, Northampton and Lamport Railway will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

6.3

Northampton and Lamport Railway makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.4

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Northampton and Lamport Railway for death or personal injury as a result of the negligence of Northampton and Lamport Railway or that of its employees or agents.

7 INDEMNITY

You agree to indemnify and hold Northampton and Lamport Railway and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Northampton and Lamport Railway arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8 SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9 GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts.

1 DEFINITIONS

1.1

"Buyer" means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;

1.2

"Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3

"Contract" means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;

1.4

"Goods" means the articles that the Buyer agrees to buy from the Supplier;

1.5

"Services" means the services that the Buyer agrees to buy from the Supplier;

1.6

"Supplier" means Print Me A Shirt Limited of Kembrey Trade Centre, Kembrey Street, Swindon SN2 8AJ that owns and operates www.printmeashirt.com;

1.7

"Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

1.8

"Website" means www.printmeashirt.com.

2 CONDITIONS

2.1

Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2

These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.5

Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

2.6

Any complaints should be addressed to the Supplier's address stated in clause 1.6.

3 ORDERING

3.1

All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

3.2

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.

4 PRICE AND PAYMENT

4.1

The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT. Where applicable, the price excludes delivery charges.

4.2

The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3

After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.

4.4

Payment of the price plus VAT and delivery charges, if applicable, must be made in full before dispatch of Goods or commencement of the Services.

4.5

Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.

4.6

Where applicable, the Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of The Bank of England from time to time in force.

5 PERFORMANCE OF SERVICES

5.1

The Supplier shall begin to perform the Services within 24 working hours.

5.2

The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

6 RIGHTS OF SUPPLIER

6.1

The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2

The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.

6.3

The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.

7 AGE OF CONSENT

7.1

Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.

7.2

If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.

7.3

If the Supplier feels that the Buyers order infringes on Copyright, interlectual property rights and/or contains content that is deemed to be whole inappropriate or likely to cause offense to other, the Supplier shall be entitled to cancel the order immediately, without notice.

8 DELIVERY

8.1

Goods supplied within the UK will normally be delivered within 15 working days of acceptance of order.

8.2

Goods supplied outside the UK will normally be delivered within 30 working days of acceptance of order.

8.3

Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

8.4

The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

8.5

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

8.6

Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

8.7

Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

9 CANCELLATION AND RETURN

9.1

The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

9.2

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Supplier by telephone within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

9.3

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Supplier within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective.

9.4.1

9.4.1 Goods to be returned must clearly show the order number obtained from the Supplier on the package.

9.4.2

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

10 LIMITATION OF LIABILITY

10.1

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

10.2

Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.

11 WAIVER

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

12 FORCE MAJEURE

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.

13 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14 CHANGES TO TERMS AND CONDITIONS

The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

15 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.